Five Towns, Far Rockaway: Free delivery • no minimum
Surrounding Five Towns (Long Island, West Hempstead, Queens): Free delivery • $25 minimum / Under $25 - $5 delivery fee
Brooklyn (Flatbush, Boro Park, Marine Park, Mill Basin, Manhattan Beach): Free delivery • $15 minimum / Under $15 - $3 delivery fee
North Brooklyn (Crown Heights, Williamsburg): Free delivery • $30 minimum / Under $30 - $5 delivery fee
Lakewood: Free delivery • $30 minimum / Under $30 - $4.99 delivery fee
Tri-State Area: Free delivery • $35 minimum / Under $35 - $5.99 delivery fee
Rest of United States: Free delivery • $65 minimum / Under $35 - $6.99 delivery fee
Most orders leave our facility within 1-2 business days. Transit time will vary depending on your location and carrier chosen. As soon as your order leaves our facility, you will receive a tracking number by email from email@example.com. If you do not see the email, please check your spam folder as it might have ended up there.
Keep in mind that Jewish and legal holidays may affect shipping times. Custom orders may take longer depending on the production time of the products you ordered.
If your package has not arrived within 2 business days after the estimated delivery date for your shipping method, check your carrier's tracking number. Shipping carriers can take up to 48 hours to update package tracking information. Rest assured that once we have sent your tracking number to you, your order has been shipped and is enroute. If there is no movement on the tracking number, or the shipping carrier(i.e. UPS/USPS) reports that the package has been delivered and you have not received it, please contact us right away. We will research the shipment status to make sure that you receive your package as promptly as possible. After 30 days from the shipment date, By The Book Judaica is no longer responsible for the package.
Currently we only ship within the USA. We suggest having your order shipped to someone who may be coming to you from the USA, and they can bring it to you.
You can use a foreign billing address or a foreign credit card if you live outside of the USA, so you can ship an order to anyone in the USA. For the foreign billing address to function as an option on the checkout page, the shipping address must also be present. However, if you want to actually ship to that foreign address, it won’t work.
To be able to place a tax-exempt order, you must first reach out to us either via phone or email and send us your business/non-profit EIN number. Once we have received the information, we can then go ahead and approve your account for tax exempt purchasing. You will receive an email confirmation upon approval, you may then navigate to the checkout page with your product/s, and the tax will be automatically deducted.
If you would like to add another item, change the shipping address, or cancel your order, please email us at firstname.lastname@example.org right away with the new shipping address, Product ID of the additional item you would like, or cancellation request. If we are able to make the change or cancellation, we will confirm with you.
Once the order is shipped, you will receive an email with your tracking number. Please note: Since emails are automated through the original order, the revised shipping address will not be reflected on the receipt and the tracking number email.
If the order has not been processed yet, please contact us right away, and we can cancel your order. That way, you can place the order again with the coupon code.
You can use one (1) coupon code per order. To redeem multiple coupon codes, place a separate order using each coupon code.
For your convenience, multiple orders to the same shipping address may be shipped together, unless otherwise specified.
If a product that you ordered is temporarily out of stock, we will contact you. To ship your order as soon as possible, please respond right away so we can fill your order. By The Book Judaica reserves the right to fill the rest of your order immediately and ship the out of stock product separately at no additional shipping charge. If the product may not be restocked within a few days, By The Book Judaica reserves the right to adjust your order total accordingly and ship your order without the out of stock product.